Health Care Homes

This page contains information for consumers about Health Care Homes.

Page last updated: 03 April 2020

Primary Care Package – MBS Telehealth Service and increased Practice Incentive Payments

As part of the COVID-19 National Health Plan, the Government has introduced new temporary Medicare Benefits Schedule (MBS) items to allow all Australians to access essential health services in their home while they undergo self-isolation or quarantine, and reduce the risk of exposure to Coronavirus (COVID-19) for the community. Increased Practice Incentive Payments (PIP) and Bulk Billing Incentives will encourage practices to bulk bill patients and ensure patients can still access face-to-face care.

The new MBS telehealth items are part of a staged roll-out which was expanded to a whole of population approach on 30 March 2020.

In terms of patients enrolled in the Health Care Homes (HCH) Program, the following should apply:

  • Telehealth consultations for acute conditions unrelated to the patient’s chronic disease or shared care plan should be undertaken using the new telehealth MBS items.
  • Telehealth consultations relating to a patient’s existing chronic disease or shared care plan should be covered by the HCH bundled payment and the new telehealth MBS items should not be used.

This is the same as the approach that is taken for face-to-face consultations with HCH patients.

Further information is available about the Primary Care Package.

Comprehensive information regarding the Government’s response to the COVID-19 outbreak can be accessed on the Department of Health's website.

For health professionals’ information, go to Health Care Homes for health professionals.

Health Care Homes enrolment is now closed

Patient enrolment for the Health Care Homes program closed on 30 June 2019. Over 10,000 patients in ten PHN regions across Australia were registered and continue to receive coordinated and innovative patient-centred care for their chronic and complex health conditions. The Health Care Homes program will run until 30 June 2021.

Health Care Homes program extended

In December 2018 the Government announced the extension of the Health Care Homes program for an additional eighteen months to 30 June 2021. The period allowed for patient enrolment has also been extended to 30 June 2019, or until enrolment reaches the program’s new patient cap of 12,000.

This extension will allow the general practices and Aboriginal Community Controlled Health Services already participating in the program further time to implement new flexible models or care tailored to the needs of their patients. More information on the program extension is provided in the frequently asked questions section of the website.

About Health Care Homes

One in four Australians have at least two chronic health conditions 1. These people need services from different health professionals working in different locations. Often there is a lack of coordination and communication between the different parts of the health system. This can be frustrating for patients, their families and carers. It can also put patient safety at risk and cost the health system more.

A Health Care Home is a general practice or ACCHS that coordinates care for patients with chronic and complex conditions.

Inforgraphic illustrating the 'Better Coordinated' Health Care Homes process

What are the benefits for patients?

  • My care team — you have a committed care team, led by your usual doctor.
  • My shared care plan — with the support of your care team, you will develop a shared care plan. This plan helps you have a greater say in your care; and makes it easier for all the people who look after you, both inside and outside the Health Care Home, to coordinate your care.
  • Better access and flexibility — with a care team behind you, you have better access to care. Health Care Homes can also be more responsive and flexible. If you want to talk to someone in your care team, you won’t always need an appointment with your GP. You might call or message the practice team. Or they might call you to see how you’re going.
  • Better coordinated care — your care team will do more to coordinate all your care from your usual doctor, specialists and other health professionals.

FAQs on My Health Record, and information on My Health Record security, are available.

Health Care Homes participating practices September 2019 (PDF 398 KB)
Health Care Homes participating practices September 2019 (Word 164 KB)

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