Data Quality Assessment and Support Project

The Australian Government Department of Health is committed to the delivery of high quality, comprehensive and culturally appropriate health services for Aboriginal and Torres Strait Islander people.

Page last updated: 10 January 2020

Data Quality Assessment and Support Project (Stages 1 and 2)

In early 2018, the Department of Health engaged KPMG to develop a national baseline quality audit at the individual service level to identify issues impacting on data quality and reporting and make recommendations for improvement. From February 2018 to May 2019, a total of 74 Aboriginal Community Controlled Health Services (ACCHS) voluntarily participated in the project.

The Project is completed and KPMG have prepared a report on their findings (see below link).

The report found that 30 per cent of health services were rated as having effective and mature processes in place to collect, sustain, improve and use their data. Key characteristics of mature services include:
  • commitment to data quality from leadership, allowing a strong culture of Continuous Quality Improvement (CQI) throughout all staff;
  • clearly established workflows which align with the service’s model of care. This includes clear programs of induction, training and ongoing monitoring; and
  • resources and staff dedicated to reporting activities.
The report identified that typical weaknesses in data management are related to:
  • a lack of capacity in local workforce;
  • transient workforces;
  • limited resources for data management; and
  • a lack of standardised practices at service level.
Each participating health service received a short, customised report containing observations and tailored recommendations to support data management improvements. As an additional activity during Stage 2 of the project (2019), KPMG followed up with 21 Stage 1 participants to gauge progress in implementing their recommendations. The majority of health services surveyed had implemented most or all of their recommendations or were in the process of doing so.

Data Quality Assessment and Support project – Final Report (PDF 1555 KB)
Data Quality Assessment and Support project – Final Report (Word 898 KB)

Next Steps

KPMG’s final report contained a range of recommendations to support improved data management in health services. The Department is currently considering these recommendations.

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