National mental health consumer experiences of care project

Development and evaluation of a Consumer Experiences of Care survey instrument suitable for use as a national standard.

Page last updated: 29 May 2013

Date of publication: 29 May 2013

This report details the development of the national Consumer Experiences of Care survey instrument funded by the Australian Government Department of Health and delivered by the Victorian Department of Health.

To obtain a copy of the attachments and data appendix referenced in this report, please email mental health.

The final version of the survey instrument is currently being developed. Further details on where to access the survey instrument, including licensing arrangements, will be posted on this web page once finalised.

Word version: National mental health consumer experiences of care project (Word 1469 KB large file)

PDF version: National mental health consumer experiences of care project (PDF 1984 KB large file)

The same publication in smaller sections:

Cover pages (PDF 353 KB)
Executive summary (PDF 248 KB)
1 Summary; 2 Scope, purpose and limitations; 3 Background (PDF 521 KB)
4 Survey instrument evaluation; 4.1 Response rates (PDF 525 KB)
4.2 Survey method (PDF 519 KB)
4.3 Missing data for closed questions; 4.4 Rating scales (PDF 685 KB)
4.5 Test retest reliability; 4.6 Internal consistency; 4.7 Construct validity; 4.8 Criterion-related validity (PDF 763 KB)
4.9 Experience questions; 4.10 Open-ended questions (PDF 388 KB)
4.11 Outcome questions; 4.12 Demographics questions; 4.13 Conclusions (PDF 568 KB)
5 Survey administration (PDF 268 KB)
6 Survey instrument refinement (PDF 392 KB)
7 Conclusion and next steps (PDF 369 KB)
Annex 1. Refined consumer experiences of care survey (PDF 587 KB)

In this section