Reporting requirements were defined prior to commencement of the Service. Since implementation additional requirements have emerged that would be valuable for supporting implementation. For example, additional reporting on utilisation would facilitate change and adoption activities and data on trends of unsuccessful searches would be very useful in indicating areas of poor data quality that could be used to develop and implement training strategies among end users. DHS have been providing NEHTA with a number of reports over and above those that are contractually required.
The timeliness of reporting should be improved. All financial reports for the period of the Review in the 2012/13 financial year were delivered late. Operations reports that are required for NEHTA to perform their service assurance role in relation to operational volumes and trend analysis, service call management and data quality have been provided for the Review period but were frequently issued late.
The status of reports is monitored by the Joint Operations Working Group (JOWG). Given the importance of timely and accurate reporting for assurance of the Service and budget management it would be advantageous for this also to be monitored by the Healthcare Identifiers Service Operations Committee (HISOC).