Review of the Multicultural Mental Health Australia (MMHA) project

Appendix C: Stakeholder lines of enquiry

Page last updated: November 2009

Sydney West Area Health Service
Multicultural Mental Health Australia - management
Multicultural Mental Health Australia - staff

Sydney West Area Health Service

Name & Title:

MMHA governance and accountability

Appropriateness

  • Is there a strategic or business plan for MMHA?
  • Are the roles and responsibilities of all stakeholders clear and appropriate to the project? Has there been a shift?
  • Can you describe the powers of delegation and decision-making within MMHA? Are these transparent and appropriate? Who is MMHA accountable to?
  • What are the agreed performance indicators to measure MMHA activities? If yes, are they agreed and appropriate? If no, why?

Effectiveness

  • Does the governance model work for this type of project?
  • Is there sufficient communication between MMHA and SWAHS to ensure effective and efficient management of MMHA?
  • What opportunities are there for improving the governance and accountability of MMHA?

MMHA planning

Appropriateness

  • Have recommendations from previous reviews been implemented? What has been the impact of these?
Top of page

Effectiveness

  • Are you aware of MMHA planning for future priorities?
  • What opportunities do you see for improving MMHA planning?

Suitability and sustainability of MMHA model

Appropriateness

  • Is the current service model addressing needs? Is it the "best fit"?
  • What are the linkages with the National Mental Health Strategy and other related policies? Do other Commonwealth or health jurisdiction programs overlap/duplicate MMHA or are the programs complementary? Are the programs well coordinated?

Effectiveness

  • Can you comment on any results against the performance indicators e.g. are the objectives being met? Have the results met or exceeded expectations?
  • In your view, what have been the facilitators/drivers of success of MMHA? Conversely, what have been some of the barriers/impediments to success?
  • Have there been any unintended consequences (positive or negative) resulting from MMHA activities?
  • What opportunities do you see for improving the a) suitability; and b) sustainability of MMHA?

Efficiency

  • Is the funding level adequate to make a realistic contribution towards achieving the objectives of MMHA?

MMHA financial and service management

Appropriateness

  • What are the financial and service arrangements? Are they documented?
  • What is the purpose of not having audited financial statements?

Effectiveness

  • Are financial reports provided on a timely-basis that allow the program to be managed?
  • Do service and governance arrangements enhance or impede MMHA operation?
  • What opportunities do you see for improving MMHA's financial and service management?

Efficiency

  • To what extent do you believe MMHA has delivered value for money?
  • Has any thought been given to how MMHA may be continued without DoHA funding?
  • What is the reason for MMHA's inability to spend allocated funds? What is the rationale for requesting additional funds?
Top of page

Future considerations

  • If MMHA was re-established, what (if anything) would be done differently?
  • What have been the major learnings from the implementation of MMHA? Can success be replicated elsewhere?

Multicultural Mental Health Australia - management

Name & Title:

MMHA governance and accountability

Appropriateness

  • Is there a strategic or business plan for MMHA?
  • Are the roles and responsibilities of all stakeholders clear and appropriate to the project? Has there been a shift?
  • Can you describe the powers of delegation and decision-making within MMHA? Are these transparent and appropriate? Who is MMHA accountable to?
  • What are the performance indicators to measure MMHA activities? Are they agreed and appropriate? If no, why?

Effectiveness

  • Does the current governance model work for this type of project?
  • Is there sufficient communication between MMHA, SWAHS, DoHA and other bodies to ensure effective and efficient management of MMHA?
  • What is the rationale for disbanding the Consortium?
  • What opportunities are there for improving the governance and accountability of MMHA?

MMHA planning

Appropriateness

  • Is there a clear program logic to MMHA? Is it evidence based? Is it documented?
  • Who is the target group for MMHA's activities/services?
  • How do you identify and plan for target group needs? Is a needs analysis conducted? How often are needs identified? How does this link into strategic planning?
  • Have recommendations from previous reviews been implemented? What has been the impact of these? If no, why?

Effectiveness

  • How does MMHA planning align with current Government mental health policies and priorities?
  • Have future priorities been planned for?
  • What feedback do you receive from the target group(s)? What is the forum for this?
  • What opportunities do you see for improving MMHA planning?

Suitability and sustainability of MMHA model

Appropriateness

  • Is the current service model addressing needs? Is it the "best fit"?
  • What are the linkages with the National Mental Health Strategy and other related policies? Do other Commonwealth or health jurisdiction programs overlap/duplicate MMHA or are the programs complementary? Are the programs well coordinated?
Top of page

Effectiveness

  • What has been the result against the performance indicators (i.e. are the objectives being met? Have the results met or exceeded expectations? What have been the short and medium term impacts and outcomes from MMHA activities? Have they been reported?
  • Have some MMHA activities/services worked well more than others? In your view, what have been the facilitators/drivers of success of MMHA? Conversely, what have been some of the barriers/impediments to success?
  • Have there been any unintended consequences (positive or negative) resulting from MMHA activities?
  • What opportunities do you see for improving the a) suitability; and b) sustainability of MMHA?

Efficiency

  • Is the funding level adequate to make a realistic contribution towards achieving the objectives of MMHA?

MMHA financial and service management

Appropriateness

  • What are the financial and service arrangements? Are they documented?
  • What is the purpose of not having audited financial statements?

Effectiveness

  • Are financial reports provided on a timely-basis that allow the program to be managed?
  • Do service and governance arrangements enhance or impede MMHA operation?
  • What opportunities do you see for improving MMHA's financial and service management?

Efficiency

  • To what extent do you believe MMHA has delivered value for money?
  • Has any thought been given to how MMHA may be continued without DoHA funding?
  • What is the reason for MMHA's inability to spend allocated funds? What is the rationale for requesting additional funds?

Future considerations

  • If MMHA was re-established, what (if anything) would be done differently?
  • What have been the major learnings from the implementation of MMHA? Can success be replicated elsewhere?

Multicultural Mental Health Australia - staff

Name & Title:
Top of page

MMHA governance and accountability

Appropriateness

  • Are the roles and responsibilities of all stakeholders clear and appropriate? Are these documented? Has there been a shift?
  • Can you describe the powers of delegation and decision-making within MMHA? Are these transparent and appropriate? Who do you think MMHA is accountable to?
  • How do you measure success or effectiveness of MMHA activities?

Effectiveness

  • Is there sufficient communication between all stakeholders to ensure effective and efficient management of MMHA?
  • What is your perspective on the disbanding of the Consortium?
  • What opportunities are there for improving the governance and accountability of MMHA?

MMHA planning

Appropriateness

  • Who is the target group for MMHA's activities/services? How do you identify needs e.g. is a needs analysis conducted? How often are needs identified? How does this link into strategic planning?
  • How are MMHA activities planned? Are there feedback forums?
  • Have recommendations from previous reviews been implemented? What has been the impact of these?

Effectiveness

  • Are future priorities planned for?
  • What opportunities do you see for improving MMHA planning?

Suitability and sustainability of MMHA model

Appropriateness

  • Is the current service model addressing needs? Is it the "best fit"? Is there unmet need?
  • What are the linkages with the National Mental Health Strategy and other related policies? Do other Commonwealth or health jurisdiction programs overlap/duplicate MMHA or are the programs complementary? Are the programs well coordinated?

Effectiveness

  • What have been the short and medium term impacts and outcomes from MMHA activities? Have they been reported?
  • From your experience, what are some of the factors which have resulted in successful implementation of MMHA activities?
  • What are some of the barriers/impediments to successful implementation of MMHA activities? How do you think these problems could be overcome?
  • Have some MMHA activities/services worked well more than others? Have there been any unintended consequences (positive or negative) resulting from MMHA activities?
  • What opportunities do you see for improving the a) suitability; and b) sustainability of MMHA?

Future considerations

  • What have been the major learnings from the implementation of MMHA? Can success be replicated elsewhere?