Carers identified?

Complaints processes

Page last updated: 2010

If you feel that something is not right, please let the mental health team know. You can do this by asking to speak to a senior member of the staff. You might like to have another family member or friend to help you if this situation arises.

In most cases if you let staff know about any concerns you may have as soon as possible it is generally easy to deal with them.

You may also like to ask the Carer Consultant/Family Worker to help you to speak with, or arrange a meeting with staff.

If you are still concerned, or need more information, it is possible to telephone or meet with people who could assist you. These might include:

  • Health and Hospitals Complaints Commission
    Telephone numbers vary across states and territories
  • Office of the Public Advocate
    Telephone numbers vary across states and territories
  • Office of the Chief Psychiatrist
    Telephone numbers vary across states and territories
  • Carers Australia
    Freecall 1800 242 636
  • ARAFMI
    Telephone numbers vary within states and territories
  • Mental Illness Fellowship
    Head Office in Adelaide - business hours 08 8272 1018